Delivery & Returns
1. DELIVERY & CARRIAGE CHARGES
1.1 Goods will be dispatched from our warehouse within 2 working days and any estimated dispatch date is an estimate, which can change without notice. Dispatch may be delayed in accordance with point 1.10.
1.2 All orders on www.hyfilters.co are sold and shipped from the Hong Kong with the aim to deliver goods within 3-4 working days of dispatch, pending shipping, duties & customs delays which are outside fo our control. Deliveries may also be delayed in accordance with point 1.10.
1.3 We can deliver our products to most locations including Great Britain, EU, Middle East and Africa. A specific list of countries we ship to will show up in the shopping cart when entering your shipping address.
1.4 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which can be anywhere between 7:30am and 6:00pm Monday-Friday depending on the courier and they're delivery route in your area.
1.5 Disposal of packing materials is your responsibility.
1.6 If there is no one to accept the order on the scheduled delivery date the goods may be returned to the courier where it will be your responsibility to re-arrange delivery when convenient for you.
1.7 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by the couriers for redirecting your delivery, if the couriers are able to make the change. This will delay your delivery.
1.8 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
1.9 If the goods are lost or damaged please report this to us within two working days from the delivery day.
1.10 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
1.11 Free delivery is available on orders where the product page or in-cart indicates.
2. CANCELLATION & RETURNS
2.1 You can cancel your purchase at any time up to 14 days after the day of delivery. To do this, please e-mail us. We are unable to accept cancellations by phone.
2.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
2.3 If you cancel, you must return the goods within 7 days of cancellation, complete with the original packaging to us and/or our supplier (or any other address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
2.4 You may properly examine the goods for 14 days, however you may not return any goods that have been used unless they are faulty.
2.5 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
2.6 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract.
2.7 We reserve the right not to replace any item that has been used, as we will deem this acceptance of the goods.
2.8 We are not liable for any loss earnings due to late, incorrect or lost deliveries.
2.9 We reserve the right to refuse replacements on any damaged items reported to us outside of two working days. Please refer to points: 1.8 and 1.9. This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
3. FAULTY GOODS / GUARANTEE
3.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. In addition, you must provide us with a digital photograph of the problem as this saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. Please see points 1.8 and 1.9 for time restrictions.
3.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
3.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
3.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until either an indicative digital image is supplied by the customer, or the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
3.5 If an item is no longer available we will offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund on the items under the warranty claim.
3.6 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.