First of all, we would like to sincerely thank everyone for placing their pre-orders for the REVORING.
In June 2020, H&Y embarked on an exciting journey to bring customers the most innovative Variable Neutral Density to market. This involved launching the project on Kickstarter and IndieGoGo to bring the REVORING to life.
In December 2020, H&Y faced a complex delay with materials, which we quickly minimised, although this did push back all delivery dates for Kickstarter, IndieGoGo and website pre-orders.
Although many backers and pre-orders have now been fulfilled, unfortunately, we are now faced with another unavoidable delay due to the global COVID 19 health pandemic and Chinese New Year.
Whilst we have been made aware of the exact timings required by the owner of H&Y and factory with regards to Chinese New Year, the factory have always allowed some additional time for a percentage of the team to finish working a little ahead of time. However, we could not have prepared for factory adjustments for mandated COVID testing, followed by 2 weeks quarantine procedures beginning after January 28th. This forced some factories to act before this date and close earlier than planned with some closing early to accommodate or avoid the 2 weeks leading up to February 12th (Chinese New Year). Sadly, this has affected the factory and as such, means we are going to miss our target for sending out pre-orders.
Our expectation is that, when the Chinese New Year holiday comes to an end, our team will return slowly, and with the prospect of further quarantine measures, we realistically anticipate a timeframe that will take us to the end of March 2021.
We know this isn’t ideal but please be assured that we are doing everything we can to deliver all pre-orders at the earliest opportunity! The past few weeks have been extraordinarily tough as we battle these unavoidable delays
Our next update and email communications will be sent upon the factories returning, our goal at this time will be to provide more accurate shipping dates for all customers still waiting for their pre-orders.
Of course, we are hopeful that you will bear with us as we battle to complete the deliveries of your REVORING products, however, we understand the disappointment that you must feel in receiving this update. It has always been our policy to honour full refunds and this remains unchanged.
Please rest assured, our commitment is that EVERYONE who has pre-ordered will 100% receive their REVORING at the earliest possible opportunity.